Returns

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, contact us at orders@cleannectarine.com.au. Returns need to be sent to: Clean Nectarine Returns, 8/15 Jubilee Ave, Warriewood NSW 2102.

If you have opened or used your products and are unhappy, contact us at orders@cleannectarine.com.au to discuss alternative products and swaps.

Damages

Please inspect your order on delivery and contact us if the item is damaged in any way so we can evaluate the issue and make it right.

Wrong items

If we have sent you the wrong item, you may keep the item we sent free of charge. Contact us and we will send you the correct item right away.

Out of stock items

If we have made a mistake and do not have an item in stock that you ordered, we will send you a similar item free of charge and contact you about a refund, or the option to have the ordered item sent out at a later date (usually within 3-14 days).

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. You will be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.